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  • Independent advice from our car experts, without hidden agendas
  • Not entirely happy after 2 weeks of test driving? We'll pick up your car, no questions asked
  • Our specialists double check every single car before delivery

How returns work at Bynco

Found out during the 2-week test drive that your new car isn't the one for you? Then you can return it to us free of charge.

Benefits

  • 2 weeks of test driving: within the first two weeks you may return your car free of charge, for any reason.
  • Pick-up service: you don't have to return your car, because we will pick it up for you free of charge.

Good to know

  • 2 weeks of test driving: it is not possible to return your car after these 2 weeks.
  • Refuelled (half a tank) and clean: we expect the car back the exact way you received it, clean and with a half tank of fuel.
  • 200 kilometres maximum: not per hour, but in total. If you drive more than 200 kilometres during the test drive period and decide to return the car, we will have to charge you for the depreciation costs and offset them against the purchase price to be refunded. The amount depends on the number of kilometres driven and the condition of the car.

Not entirely happy during your 2 weeks of test driving? We'll pick up your car, no questions asked.

How returns work 

In a nutshell, this is how it works at Bynco: 

  1. Found out during the 2-week test drive that your new car isn't the one for you? Please notify us by e-mail (info@bynco.com) or call 030-808 02 20 so that we can initiate the return process. You may - but you are not obliged to - indicate the reason for the return in the return form. You can find this form here. 
  2. You will receive a return confirmation from us by e-mail and we will contact you to make an appointment for pick-up. Can you make sure the car is clean and has been refuelled (half a tank is alright with us) when we come to pick it up? 
  3. You will receive a full refund of the purchase price within 5 working days after we have collected the car. 

The car has been returned: what’s next? 

Helping you find the used car that suits you best is why we get up in the morning every day with a smile on our face. So, if you like, after a return we will do everything to help you find the right car. How does that sound? Please let us know when you report the return, so we can set up the return process and make an appointment with you for a no-obligation car consultation. You can then make a new choice and, after the car has been delivered to your home, get behind the wheel of the car that hopefully suits you best. 

More information about the consultation 

Also good to know 

  • You will always get your money back, even if you choose to order another car from us. 
  • 2-week test drive and free return also applies to the next car you order from us. 

Frequently asked questions about returns

How long does it take to get the purchase price back into my account?

After we have collected your car, the full purchase price will be refunded to your account within 5 working days.

Can I still drive the car after the return notification?

No, you may not drive the car after this. However, because we expect it to be refuelled and clean, you may - if necessary - take the car to a nearby petrol station and/or carwash.

Can I order another car immediately after returning it?

Yes, but please note that the purchase amount will only be refunded to your bank account after we have collected the car. This takes up to 5 working days. Our advice is to wait until you get your money back before ordering another car.

Will I get my trade-in car back if I return my new car?

No, after we have collected your car, it is unfortunately not possible to reverse the trade-in. In this case we will come and collect your new car and refund you the full purchase price to your account. And, if you want, we can help you find another car.

What if I decide that I don't want to keep the car after these first 2 weeks?

As stipulated in our General Terms and Conditions, returns are not possible after 2 weeks due to the expiry of the so-called right of withdrawal.