Customer support

Our mission is to make buying second hand cars honest, simple and 100% online.

Do you have any questions? Check out our FAQ. You’re also welcome to contact us directly. We are more than happy to help!


Call us at 030 207 42 20.


You can reach us at We aim to respond within 1 hour.

Live chat

You can always pose your questions directly via chat. If we aren’t available, your question will be sent to us by email and we will reply as soon as possible.

Office address (not showroom)

  • Stadsplateau 11
  • 3511 AZ
  • Utrecht

Bynco is part of AutoBinck Online Trade BV (KvK 67369502, BTW NL856952588B01)

Do you have a complaint?

We want to fix it as quickly and as effectively as possible. You will receive a detailed response within 14 days. Please file your complaint with our customer service, on working days via 030 207 42 20, via the chat or via

Not satisfied with the answer? Call or write to our manager. You can call him at 030 207 42 20, email him at  or send a letter to the address below. You will receive an answer with 5 working days.


c/o Jeroen Veldman

  • Stadsplateau 11
  • 3511 AZ
  • Utrecht

Are you dissatisfied with how your complaint has been handled? Inform the Thuiswinkel Disputes Committee, Postbus 90600, 2509 LP, Den Haag ( You can also submit your complaint to the Disputes Committee of the European ODR Platform (